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TERMS AND CONDITIONS

By accessing this website, you are agreeing to be bound by these Terms and Conditions , all applicable laws and regulations, and that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms do not access the website. The materials contained on this website are protected by applicable copyright and trademark laws.
 
Disclaimer
The information on edelkrone®'s website is provided "as is". edelkrone® makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Furthermore, edelkrone® does not warrant or make any representations concerning the accuracy, likely results, or reliability of its website, the materials on its website, or any sites linked to or by its website.
 
No Unlawful or Prohibited Use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use edelkrone®'s website strictly in accordance with these terms of use. As a condition of your use of the site, you warrant to edelkrone® that you will not use the site for any purpose that is unlawful, malicious or prohibited by these terms. You may not use the site in any manner which could damage, disable, overburden, or impair the site or interfere with any other party’s use and enjoyment of the site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the site.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the site. edelkrone® content is not for resale. Your use of the site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of edelkrone® and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of edelkrone® or our licensors except as expressly authorized by these terms.
 
Product Specifications
The specifications provided in our literature or with our quotations are intended to be accurate. However, in a continuing effort to offer the best product possible, we reserve the right to change, without prior notice, specifications or materials that in our opinion will not alter the function of the product. Specification details found at www.edelkrone.com are the most recent versions and supercede all other printed or electronic versions.
 
Limitations
In no event shall edelkrone® or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on edelkrone®'s website, even if edelkrone® or a edelkrone® authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. Revisions and the materials appearing on edelkrone®'s website could include technical, typographical, or photographic errors. edelkrone® does not, however, make any commitment to update the materials on its website.
 
Links
edelkrone® has not reviewed the sites linked to its website and is not responsible for the contents of any linked website. The inclusion of any link does not imply endorsement by edelkrone® of the site. Use of any linked website is at the user's own risk.
 
Security
edelkrone® takes the security of the site very seriously and will strive to utilize reasonable methods to maintain the integrity of the Site. However, edelkrone®, cannot guarantee that unauthorized access to the site will not occur. In the event of the discovery of unauthorized access, edelkrone® will notify affected users of the extent of the unauthorized access to allow them to take appropriate steps to safeguard any information exposed during the unauthorized access.
 
Third Party Services
We never post anything to your accounts with Facebook, Twitter, or any other third party sites without your permission. Except for the purposes of providing products or services requested by you, we will not give your name or personal information to third parties.
 
Terms of Use Modifications
edelkrone® may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
 
Governing Law
All claims relating to edelkrone®, its website, its products or policies shall be governed by the laws of the United States of America and the State of Florida without regard to its conflict of law provisions.
 
Last Update: February 11, 2015



SHIPPING, RETURNS and REPAIRS

RETURNS
 
If you are not completely satisfied with your purchase from edelkrone.com, you can return your item(s) for a full refund within 9 days of confirmed delivery. If you have a Protection Plan on the item(s) you have purchased, you may return the item(s) within 90-days (!) for a full refund. Returns made within 9 days and without Protection Plan(s) must be unused, in the state you received them, and in the original packaging. Protection Plans purchased for edelkrone products returned are non-refundable.
 
IMPORTANT- If you would like to return your item(s), please contact us by either submitting a call request or sending a message using the “I need After-Sales Support” button on the Contact Us webpage. We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your edelkrone item(s) back for a refund.
 
Unless the return is made due to a faulty product, or an incorrectly shipped product, you will be liable for the shipping and any applicable customs/duty fees returning the item(s). If you are returning your edelkrone item(s) due to a defect, functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses including customs. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support on the item(s).
 
Returned merchandise must be in its original packaging, and placed in a shipping box (TIP: You can return your item(s) in the same, specifically sized shipping box you have received it in).  Attach the label to the sealed box and make sure to clearly mark the RMA code you have received from us outside on the box. Do not forget to cover or peel off any existing shipping labels on the box – we don’t want the delivery guys to be confused!
 
If you are returning your item(s) with the return shipping label provided by edelkrone, you may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box.  To find the nearest authorized shipping location, please visit www.ups.com. We strongly advise that if you are returning your edelkrone item(s) with a carrier of your choice that you use a traceable shipping method. Please note that edelkrone cannot be held accountable for returns made that have not reached our Returns Department or returns made without RMA codes.
 
It may take 5-7 business days for your return to reach the edelkrone Returns Department. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 business days. Please note that depending on your credit card company, it may take an additional 3-5 business days after your credit is applied for it to post to your account.


LIMITED WARRANTY
 
All edelkrone products carry a 1 year limited warranty against defects in materials and workmanship.  This limited warranty does not apply to cosmetic details which do not limit functionality, misuse, modifications or ordinary wear and tear.  The cost to return items with issues covered by the warranty is paid by edelkrone.  All warranty claims are determined in edelkrone’s sole judgment.  Items whose electronic modules have been open or tampered with, items purchased used, and damage to third party equipment is excluded from warranty coverage.
 
 
SHIPPING
 
All international shipments are priced at highly discounted shipping rates for your convenience. Depending on your shipping location you may choose from the following shipping methods:
 
UPS Worldwide Expedited (2-5 Business Days)
UPS Worldwide Express (1-3 Business Days)
USPS Priority Mail International (3-10 Business Days)
USPS First Class International (7-21 Days)
 
Please note that UPS Worldwide Express may not be available for all destinations. USPS First Class tracking information may not be available for all destinations.
 
Orders are shipped within 24 hours of purchase, but delays may occur, especially for out of stock items. If there are items in your order that are out of stock, your order may be delayed until all of the products in your order are in stock. In that case, you can request that we split your order in to several shipments for the cost of the additional shipping fees. Shipping fees do not include any customs related fees (for orders shipping internationally).
 
Please note that due to carrier restrictions, we may not able to ship to PO Boxes.
 
Once your order ships out you will receive an automated message with a UPS tracking number. And once the package is scanned by UPS, you will be able to click on the link to get the most up-to-date information on your shipment.
 
We only ship to the shipping address indicated on your order. If your package has shipped and that it has either shipped to a wrong address or you like to update the address it is directed to, please contact us immediately for us to assist you. Intercepting or re-routing a package may result in additional fees.
 
Because of the nature of the high value edelkrone merchandise shipping, we do require signature on all orders USD 1,000 and over at the time of delivery unless requested otherwise.

Some payments submitted may go through additional review or clearance procedures. Payments that go under review or orders paid with an e-check will be shipped out once the payments clear and the Shipping Department receives confirmation from our Risk Management Department.
 
IMPORTANT- Orders received after 3:00 p.m. Eastern Standard Time (EST) each day will ship the next business day.
 
 
 
CUSTOMS, DUTIES & TAXES
 
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are collected once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid for by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We advise that you contact your local customs office for more information.
 
 
 
CANCELLING
 
If your order is not yet shipped, you can contact us and ask to cancel your order.
Your payment will be refunded in full.
 
 
 
REPAIRS
 
Please contact us to help diagnose any repairs that you may need – we are here for you!  We can then determine whether the repairs will be covered under our Limited Warranty or Protection Plan. If your repair is not covered by either of those options, then we can quote the estimated cost to repair. Either way, we will make sure that you have a functioning edelkrone gear!
 
In most cases, we are also able to provide the spare part(s) to help you resolve the issue on your own without sending the item(s) in for repairs. If the identified issue is covered under our Limited Warranty or Protection Plan and it is determined that spare part(s) will fix it, we will happily send you the part(s) at no additional cost.  If the issue is not covered by either of those options, then we can quote the estimated charge for the spare part(s) and shipping.
 
If you decide to ship your item(s) to us for repairs, please contact us to receive a Return Merchandise Authorization (RMA) code which we will ask for you to clearly mark outside of the box as you ship your edelkrone item(s) back for repairs.
 
 
  
edelkrone PROTECTION PLAN
 
The edelkrone Protection Plan covers damages to our products above and beyond our limited warranty, and provides an unconditional 90-day money back guarantee.  Any accident (except intentional damage) that causes a total malfunction for the life of the product is covered.  In that event, edelkrone will repair or replace the defective part or product, in its sole discretion.  Replacement will only be with a comparable new or refurbished product.
 
The edelkrone Protection Plan is specifically void in the event you open the electronic module boxes.  If a product is no longer available, we will do our best to offer you a comparable product or store credit.
 
Specifically excluded from the Protection Plan are cosmetic damage, wear and tear that does not impact functionality, third party products, products rented to third parties on a regular basis, lost or stolen units and lost parts (with the exception of 1/4” or 3/8” screws, adjustment and tightening thumbscrews, allen wrenches, rod extension bridges and camera plates.)
 
Any shipping or customs fees necessary to take advantage of the Protection Plan, are paid by the customer.
 
The Protection Plan may be prospectively updated at any time.  It cannot be transferred to a different product or to a subsequent owner.  The value of any benefits received will not exceed the price paid for the original product. Each product can only be replaced for once. Please click HERE to review the details of the unmatched edelkrone Protection Plan.
 
Protection Plans are non-refundable.
 
 
 
Last Update: August 24, 2015
By ordering any of our products and/or services, you agree to be bound by Terms and Conditions
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